Some of the most common questions revolve around the amount of time it takes to install a windshield, what are OEM parts, and billing of insurance. We have also included a checklist of things you need to ask all automotive glass replacement shops to earn your business. Look further for specific answers to these questions.
No! A person in this state has the right to choose any glass repair facility for the repair of a loss relating to motor vehicle glass. There are no additional charges or preferred providers.Simply let the provider know you chose All-Star Auto glass as your preferred choice! See the specific laws for the state of Washington (RCW 48.30.340) here.
That is not a question we can fairly answer. Insurance is a complicated business that is full of twists and plots we are not privy to. Glass falls under your comprehensive policy, so be sure to ask the All-Star representative to help answer your questions about coverages and deductibles.
No! We are happy to help you with claims questions and filing a claim should you decide too. You will want to check the price of the service needed and weigh that against your comprehensive deductible. We can help answer many questions and keep in mind you can always ask for reimbursement after getting the service to avoid any waiting.
You can drive after only 30 minutes! The time you need to wait is due to the urethane adhesive we use to “glue” the windshield in your vehicle. These state-of-the-art adhesives provide structural rigidity to your vehicle and keep you safe from outside objects as well as help with proper operation of the airbags on the passenger side!
No, we do not offer free mobile service but if you compare pricing you will find we are likely more competitive. We charge $75.00 for mobile service because it costs more to do the job outside of our facility. Others hide the fact they are adding the cost somewhere; we are just up front about it.
Yes! Even small rock chips can quickly spread into long cracks due to temperature changes, moisture, or the vibrations of everyday driving. Once that happens, the entire windshield may need replacement — a costlier and more time-consuming fix.
More importantly, a damaged windshield can cause visual impairment or worse, allow water and debris making it less likely to look better. Leaving a rock chip unattended increases the risk of reduced visibility and weakened protection in the event of an accident.
Prompt rock chip repair is fast, affordable, and you do not need an appointment! Just stop in and get it repaired in about 20 minutes.
Yes! In the state of Washington, it is illegal to drive with a crack in your windshield if the crack obscures the driver’s vision. Even if the windshield is not the reason you are stopped, it may be a reason to be ticketed further.
Perhaps more important than being illegal, a cracked windshield is not safe! So don’t let the threat of a ticket be the deciding factor. Please think about safety!
ADAS, or Advanced Driver Assistance Safety Systems, include Lane Departure Warning, Adaptive Cruise Control, Lane Keep Assist, Forward Collision Alert, Blind Spot Monitoring, as well as other safety features. In most cases the system sensors are integrated into the front-facing camera that is mounted near the rear view mirror. Once disconnected or disturbed during the replacement process it should be re-calibrated to make sure it is working properly.
There are three kinds of ADAS calibration:
- Static Calibration consists of targets set out at specified locations so that the computer and camera may identify them and understand where your vehicle is positioned in relation to them.
- Dynamic Calibration takes place while driving your vehicle. We plug in the system to your ODB port under the dash and run through the menus to make sure the camera can identify specific road markings.
- Dual Calibration is the process of doing both Static and Dynamic calibration techniques in order to fully calibrate the forward facing camera. Both need to pass in order for a successful calibration. Most commonly found in Acura and Honda vehicles.
ADAS calibration takes about 3 hours! We take our job seriously and we know your time is valuable. The three-hour recommendation is so you can accurately plan your time for the repairs. Don’t be surprised if your phone rings early, though, as some cars are easier to work on than others!
Yes! The quality of aftermarket glass is very good and while there may be specific reasons to use original equipment manufacturer, due to cost there is little to no reason to use the more expensive parts when your car ages. Be sure to ask your All-Star representative about your specific vehicle to help you weigh the decision of quality and expense and keep in mind our parts team is constantly looking for the best quality in the industry!